Is Amazon lying to you about your Prime delivery service? According to a recent lawsuit filed against Amazon, they might be. Read on to learn more and find out how to take action.
Amazon is infamous for pushing drivers beyond capacity to meet its two-day delivery guarantee. But a recent investigation revealed that Amazon is also lying to its own customers about Prime delivery, and secretly excluding certain zip codes from this service.
Earlier this month, the DC Attorney General filed a lawsuit against Amazon alleging that Amazon covertly removed two DC zip codes from Prime delivery–communities that are primarily Black and already facing systemic inequity.
The kicker? Amazon never alerted customers in these communities to the change, and continued to charge residents for Prime delivery. The lawsuit estimates that Amazon continued to charge approximately 48,000 Prime delivery members living in the area the full Prime subscription price of $139 per year.
(In case you’re curious, 48,000 multiplied by $139 is $6,672,000).
If Amazon is cheating customers in one city, we wouldn’t be surprised to learn it’s cheating customers everywhere. Can you send a letter to your Attorney General today, demanding that they investigate Amazon for discriminatory and deceptive practices?
Amazon stopped sending its own drivers into these two communities in 2022, citing “safety concerns.” Since then, two-day delivery rates in these zip codes dropped from 72% to 24%. Yet Amazon still charged residents for Prime services. If they called Amazon to complain about a late package, they were told it was a one-time coincidence outside of Amazon’s control.
Amazon is making trillions exploiting both its workers and its own customers. This has to stop.
In solidarity,
The Labor Force